FAQ

FAQ (U.S. Focused)

Do you ship to the United States?
Yes! We specialize in fast, free shipping to all 50 U.S. states 🇺🇸. Every order includes 100% tracked delivery with no minimum spend!

How long does shipping take within the U.S.?

    • Continental U.S.: 7–14 business days

    • Alaska/Hawaii/U.S. Territories: 10–21 business days
      Over 98% of orders arrive on time! Delays beyond 8 weeks qualify for an instant refund.

Do you ship internationally?
Yes, we deliver to 200+ countries! Global shipping takes 21-35 business days. Learn more about international delivery.

Tracking numbers are emailed within 1–3 business days (U.S. orders) or 2–5 days (international).  

What if my order is delayed?
99% of U.S. orders arrive on time! If your package is delayed beyond 8 weeks, you qualify for a full refund or free reshipment—no questions asked.  

How do I track my U.S. order?  
Use your tracking number (emailed after shipment) with carriers like USPS, UPS, or FedEx. Visit [www.17track.net](http://www.17track.net) for global tracking. Note: Allow up to 3 days for tracking updates after shipment.  

What’s your return policy?  
We offer a 90-day satisfaction guarantee*for U.S. customers!  
- Returns: Email us at support@livables.us within 90 days. Include your order number, photos, and issue details.  
- Refunds/Reships: Approved in  1–5 business days.  

Can I cancel or change my order?
Yes! Contact us at info@livables.us within 3 hours of placing your order. Provide your name and order number. After 3 hours, we cannot modify/cancel orders (they’re already en route to our U.S. warehouse!).  

What payment methods do you accept?
All major U.S. payment options:  
- Credit/Debit Cards (Visa, MasterCard, Amex, Discover)  
- PayPal 🏦  
- Apple Pay  

Transactions are secured with 256-bit SSL encryption—your data is always safe!  

Will I pay customs or import fees (U.S. orders)?
No! All U.S. orders are duty-free under the $800 de minimis threshold. International buyers outside the U.S. are responsible for local fees.  

**Need help?**  
Email us: info@livables.us (24/7 support for U.S. customers!). We reply in<24 hours.